PRIVACY POLICY

This Privacy Policy applies to personal data provided by you to any member of the Group (hereinafter referred to as ‘we’/ ‘us’/ ‘our’ as appropriate) via this website. 

We are committed to treat and protect the personal data of our customers and prospective customers in accordance with the provisions of the Data Protection Act 2004, including taking appropriate measures to ensure confidentiality and security of such data.

 

Policy

Definitions

Wherever used in this Policy, the following terms will have the meaning defined in this section. 

Group   The Group comprises the State Insurance Company of Mauritius Ltd, SICOM General Insurance Ltd and SICOM Financial Services Ltd

Services

 

 

 

Services include the provision of advice and quotation, the processing and assessing of your application, the administration of the contract you hold with us and the handling of a claim.

Services also comprise providing you with information on products and services marketed by the Group (such services may be offered whether or not you have established a business relationship with us).

Personal data

 

Information which relates to a living individual who can be identified from those data or from those data and other information in our possession or likely to be possessed by us.

It applies to information obtained directly from the living individual or from other sources.

Sensitive personal data   Personal information concerning a living individual and consisting of information such as his/her physical or mental health conditions and criminal convictions. 


Purpose

We will use your personal data in order to provide you with services as defined above, to conduct market and customer research and to comply with any legal requirements.  Should we need to use your personal data for any other purpose, your consent will be sought first.

The services include providing you with information on products and services offered by the Group that may be of interest to you and for this purpose, we may share your details within the Group but you shall always be given the opportunity to opt out from this service in which case you shall not be receiving any further communication regarding the Group’s products and services.

 

Information we collect

  • Details of your visits to our website and the resources and pages that you access for statistical purposes and for measuring site activity to improve usefulness of customer visits
  • Information that you provide to us, or that we collect from you by filling in forms or when you upload a document on our website; information such as your name, address, telephone numbers, email etc
  • Information provided when you communicate with us for any reason

We may also need to collect sensitive personal data concerning you that would be necessary for us to process your application.

If you do not provide all of the requested information, we may not be able to provide our services to you.

We shall not collect more details than is necessary for the purpose stated above.

 

Disclosure of personal data

Access to your personal data is limited to those persons whom we reasonably believe need to use that data in order to provide you with the service you requested.

Where disclosure is required by law or in connection with legal proceedings, we shall have to disclose your data to relevant governing and regulatory bodies.

 

Accuracy of personal data

We will take all reasonable precautions to ensure accuracy of your personal data.  Upon notification by you of any error in your personal data held by us, we shall take the necessary steps to rectify, block, erase or destroy such data as appropriate.

Should there be any changes in your details including change in address, please notify us in due course in order for us to update our records and ensure accuracy and confidentiality of data at all times.

 

Period for which personal data will be retained

We will not retain your data for longer than is necessary for the purpose it is collected.

 

Protection of personal data

We have in place appropriate security and organisational measures for the prevention of unauthorised access to, alteration of, disclosure of, accidental loss, and destruction of your data that is provided to us.

However, the transmission of information via the internet is not completely secure and, therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is thus entirely at your own risk.  Where we have given you or where you have chosen a password so that you can access your account, you are responsible for keeping that password confidential.

 

Third party links

You might find links to third party websites on our website.  These websites should have their own privacy policies which you should check before interacting with them.   We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Consent

By using our website and by providing us with your data, you consent to all such data being collected, used, processed, disclosed and retained as set out above.


Maintenance of the Policy

We may change this Policy as and when required by updating this page.  Please check this page from time to time to ensure that you are aware of the changes.

 

Right of access to personal data

We shall upon your request and against the payment of the prescribed fee, provide you with details about your personal data held by us and in accordance with the provisions of the law.

 

If you have any questions regarding this Policy, please:

Write to us on the following address:
The Compliance Department
State Insurance Company of Mauritius Ltd
SICOM Building
Sir Célicourt Antelme Street
Port Louis


Or, email us at email@sicom.intnet.mu (to the attention of the Compliance Department).