• Notify us with the required documents as soon as possible for claims arising under your Home Insurance policy
• Inform the police authority in case of theft or attempted theft or vandalism and loss, damage or injury caused by malicious people

You should submit your claim within 15 days of the incident but we would advise you to notify us as soon as possible

• Keep all invoices and pictures of the damaged property
• Do not proceed with repairs without our instructions except if necessary to prevent further loss
• Do not discard any damaged item without our approval

• Once we receive your claim, we may appoint a Loss Adjuster or our staff may call at your premises to assess the damage to your property
• Once the evaluation report submitted, we will inform you of the status of your claim as per the policy coverage contracted

• Claims are subject to policy excess as defined in your Policy Schedule
• Please refer to your specific Home Insurance policy for details on excess amount