Make a Claim – Home Insurance

At SICOM, we strive towards fair and quick settlement of claims.

 

There are however some actions that you will need to do to enable us to deal with your claim promptly. Kindly ensure that you bring along the required documents  and go through the FAQ section below for any queries you may have.

Document Checklist
    • Claim Form duly filled
    • Relevant quotations/ invoices of repairs or technical report of damages to your property
    • Ensure that you give full details of the circumstances of the loss in your claim
    • Submit your claim within 15 days for the repairs or replacement of the damaged items
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Faq

  • What to do in case of a claim?

  • Notify us with the required documents as soon as possible for claims arising under your Home Insurance policy
  • Inform the police authority in case of theft or attempted theft or vandalism and loss, damage or injury caused by malicious people

  • How long do I have to make a claim?

You should submit your claim within 15 days of the incident but we would advise you to notify us as soon as possible

  • What are the precautions to be taken?

  • Keep all invoices and pictures of the damaged property
  • Do not proceed with repairs without our instructions except if necessary to prevent further loss
  • Do not discard any damaged item without our approval

  • What happens after I make a claim?

  • Once we receive your claim, we may appoint a Loss Adjuster or our staff may call at your premises to assess the damage to your property
  • Once the evaluation report submitted, we will inform you of the status of your claim as per the policy coverage contracted

 

  • Do I have to pay an excess?

  • Claims are subject to policy excess as defined in your Policy Schedule
  • Please refer to your specific Home Insurance policy for details on excess amount

Need more help?

Call us on:

203 8451

mail us at:

sicomgin@sicom.intnet.mu
Visit our nearest branch
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