Customer Care - Notice to our clients and partners
Customer Care - Notice to our clients and partners
02 April 2020

Dear Clients, Staff and Business Partners,

News about the coronavirus are changing rapidly and the consequences of the disease affect all of us in one way or another. It is a challenge that requires from us discipline, resilience and great citizenship in order to steer away from an escalation of the pandemic.

As a responsible and caring institution, the SICOM Group endeavours to dutifully assist in this difficult phase the country is going through. We have already been taking action to make sure that our staff remain safe and well, and that every SICOM customer feels supported and connected. As such, our staff are working from home as much as they can, using online co-working technologies that enable business continuity and service delivery.

 

Customer Contact Points

Following our initial communication on Friday 20th March 2020, we wish to reiterate our commitment to ensure that we deliver the service you expect from us.

You are invited to regularly visit our corporate website, www.sicom.mu to keep informed of the latest updates at SICOM and to call on the mobile numbers below for your business requirements:

 

Motor Insurance and claims*

5258 5108

Property Insurance

5252 3350

Medical Insurance

5259 3975

Other General Insurance

5944 4393 or 5251 6416

Deposit and Leasing

5942 7810 or 5253 3813

Loans

5942 7811

Life Insurance

5755 9312 or 5795 6081

Pensions**

5941 6822 or 5253 3224

 

*Motor Insurance

For the renewal of your Motor insurance, kindly log in on our customer portal at https://portal.sicomgin.mu to renew your insurance online.

 

**Pensions Business

Pensioners who have not yet received their cheques and who would wish to have their bank account credited, are kindly invited to contact us on 5941 6822 or 5253 3224.

Pensioners who wish to collect their cheques at the SICOM Head Office, Port Louis will only be able to do so at the end of the curfew and depending on the prevailing situation at that point in time.  An update will be communicated accordingly.

 

The disruptions caused to the economic activities of the country are numerous and it is only with unity of all that the challenges we are facing as a nation will be overcome. Rest assured that the SICOM Group will do its best to serve you well in these dire times.

We encourage all our stakeholders to take the extra precautions necessary to safeguard their health and that of others. Stay safe with your loved ones.

 

 

SICOM GROUP

t: 203 8400 | e: email@sicom.intnet.mu

24th March 2020