Roadside Assistance

As a Private Car Comprehensive Insurance Policyholder, you are entitled to a complimentary Roadside Assistance Service.

If you are on the move and an accident or a simple breakdown brings you to a standstill, our service provider will deal with the problem quickly and efficiently.

 

 

 

 

 

FAQ

  • What should I do in Case Of Accident or Vehicle Breakdown?

Call Us on 8995  - Our Roadside Assistance Service will assist you whenever your car is immobilized following an accident or a breakdown.



Our service provider will send a mechanic to attend to basic problems that can be resolved at the roadside. The cost of any spare parts, battery or petrol is to be borne by you.



In case of accident or breakdown that cannot be repaired on site, your vehicle will be towed to the destination agreed (garage, car dealer, salvage yard, etc).

  • What is covered in the Roadside Assistance Service?

24/7 repair on site

  • Your vehicle runs out of petrol
  • Flat battery
  • Flat tyres

You are entitled to 3 Roadside repairs within 1 annual period of insurance


24/7 Towing Services

  • Accident or breakdown that cannot be repaired on site

You are entitled to 3 Towings within 1 annual period of insurance


Taxi services
In case the breakdown cannot be resolved or in case of accident, if required, our service provider will arrange a taxi for you and your passengers (at your own cost).

  • How to benefit from Roadside Assistance services?

IN CASE OF ACCIDENT & VEHICLE BREAKDOWN...

Simply call our service provider (24/7) on 8995. Before contacting us, make sure you have the following information handy:

The registration number of your vehicle

  • The make/model
  • Details of the event
  • Exact location
  • A contact number
  • The insurance policy number

  • What am I covered for?

  • 3 Roadside repairs within 1 annual period of insurance
  • 3 Towings within 1 annual period of insurance

  • What is not covered?

  • Vehicles other than private cars and SUVs
  • Off road rescue cases
  • Cost of spare parts, including battery
  • Cost of petrol for refuelling
  • Unattended vehicles
  • Unregistered vehicles
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