SICOM Group is committed to providing you with an excellent level of service, but we recognise that there may be occasions when you feel we have not achieved the standards of service that you were expecting and you wish to make a complaint accordingly.
 
We also value your comments on service provided with which you were particularly impressed and would request you to share it with us. Any feedback helps us grow as a customer-focused company.

How to make a Complaint or leave us a feedback?

In circumstances that you are dissatisfied with our product or services, you may send us your complaint mentioning the details below through the following channels:

 

Details

- Your Name
- Policy / Loan / Vehicle number
- Mobile Number
- Email Address
- Full Details of your complaint

Channels

- In writing to:

      The Complaints Coordinator
      State Insurance Company of Mauritius Ltd
      SICOM Building 1, Sir Célicourt Antelme Street,
      Port Louis, Mauritius

- In person by speaking to SICOM’s representatives
- By calling on 203 8475
- By email to [email protected]
- By completing a Feedback Form
- By completing a Survey form
- By sending messages on SICOM Social Media Pages (Facebook, LinkedIn, Instagram)

How to make a Complaint or leave us a feedback?

We shall acknowledge your complaint within 2 working days after having received it through any of the above channels.
 
We shall endeavour to resolve your complaint and provide you with a resolution containing the final decision within 14 days after having received it. Should it take longer to resolve due to its complexity, we shall keep you informed of the status of your complaint until it is resolved.

Escalating your complaint

In case you are not satisfied with the final response provided to you, or if you do not receive a reply from us within 14 days after having lodged the complaint, you may refer the matter in writing to the Ombudsperson for Financial Services, whose contact details are as follows:
 
Office of Ombudsperson for Financial Services
Ground Floor, SICOM Tower, Wall Street, Ebene Cybercity 72201
Tel: (+230) 460 0473/ 460 0474
Fax: (+230) 468 6473
Email: [email protected]

 

MEMBERS OF SICOM GROUP
State Insurance Company of Mauritius Ltd
SICOM General Insurance Ltd
SICOM Financial Services Ltd